The design idea of ​​the product solution

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corresponding priority processing actions, such as calling customers in advance for service care, urging service personnel to respond quickly, adjusting the priority of work orders, etc. Introducing products with a "perceptual" dimension to serve customers three-dimensionally and comprehensively, improve user satisfaction, and maintain efficient operations. Such business pain points and demands are placed in front of the product team. Product plan  comes from the design tool commonly used by product managers, the


user journey map. During the entire life cycle of a service Afghanistan WhatsApp Number work order, customers will use different communication tools to follow up on the service work order at different stages. By monitoring the corresponding text input channels and behavioral data (for example, order information entry in the App, frequency of phone inquiries, system messages, etc.), the summary is submitted to ChatGPT for semantic and emotional data analysis. When ChatGPT returns the corresponding emotional results , the operation system receives relevant results and displays them on the





corresponding work order in the form of emotion labels. Implement it into specific products to achieve results, as shown in the renderings. A new emotion identifier has been added to the existing single work order management interface to provide real-time feedback on the user's emotion and urgency associated with the work order. When users provide feedback on monitored communication channels, such as messages and emails, the back-end sentiment