Learn how to connect WhatsApp Business to Facebook and Instagram

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When a customer or potential customer is interested in a company's product or service and decides to hire it to close a deal or ask questions about a certain service or product, they want this process to be quick. This is because in a world where technology is part of the daily lives of millions of people around the world, processes that used to take time are now becoming faster and faster. Therefore, using social media assertively is the key to getting closer to customers and making them more satisfied. When using different platforms, however, you need to be careful to keep your customer service organized in a way that allows you to provide the necessary support . For this, there is nothing like concentrating this service on a single social network. See also : How to Integrate WhatsApp Business API into Your Company As WhatsApp is one of the most used applications by people in the world, the communication channel has become ideal for dealing with issues between companies and customers.

Therefore, connecting the commercial version of the application to Facebook and Instagram – all of Meta's social networks – is a way of centralizing service and serving the consumer in a better way. But how to do this? Don't worry, below we will explain the step-by-step guide for you to connect WhatsApp Business to your company's Facebook and Instagram. How to connect WhatsApp Business to Facebook To connect WhatsApp to Facebook, the user must perform some procedures first, such as having a business page on Facebook, having a business account on WhatsApp and making sure that both applications are running on Industry Email List the latest version. Having done this, you must: Open WhatsApp Business on your cell phone; Tap “More options” on Android or “Settings” on iPhone; Go to “Business tools”, then “Facebook and Instagram”; Choose “Facebook” and tap “Continue”; This will take you to Facebook. Enter your details and select the page you want to connect to WhatsApp; If you don't have one, the option to create one will appear; When you access your Facebook page, the WhatsApp icon will appear on the social network to which the application was connected.



How to connect WhatsApp Business to Instagram Connecting to Instagram works in a similar way to Facebook. You must have a business profile on Instagram, in addition to your WhatsApp business account. What differs is that the type of business account on both platforms must be compatible. To make the connection you must: Open WhatsApp Business on your cell phone; On Android devices, tap “More options”, on iPhone, tap “Settings”; Go to “Business tools”, then go to “Facebook and Instagram”; This time choose “Instagram” and continue; You will be redirected to your Instagram business profile; Log in to your account, if it is not commercial, you will need to change it before continuing; Select “Company” or “Content creator” and proceed; Tap “Next” until you need to confirm the data; After that, you will be able to see the social network connection on your WhatsApp. Discover ChatGuru ChatGuru is software that, through its technology , helps companies provide quality service on WhatsApp in an agile and effective way.